Support & Help Center
Operational answers to the questions that come up — common and uncommon. Can't find it? Reach a human two ways, any time:
In-app messages get answered in your Notifications tab and your Support chat — you'll see the reply right where you sent it.
Getting started
The first hour on PatternX.
What does PatternX actually do?▾
Do I need to fund an account to try it?▾
What are the steps from sign-up to first trade?▾
Trading Modes — Classic vs AI
Two ways to trade the same 20-pattern engine.
What is the difference between PatternX Classic and PatternX AI?▾
Does AI invent trades or override my risk settings?▾
Which mode am I on, and how do I switch?▾
Which plans include PatternX AI, and are there limits?▾
Is AI mode less transparent than Classic?▾
Momentum Lab (Elite)
Premarket momentum strategies — how they behave, and where their limits are.
What is Momentum Lab, and which plan includes it?▾
What exactly triggers a Premarket Momentum Breakout entry?▾
My trail was 0.5% — why did I lose (or give back) more than 0.5%?▾
What do “Broker Native” and “PatternX Synthetic Trail” mean on a position?▾
Why was a stock marked “Skipped — Liquidity Filter”?▾
A stock crossed my trigger twice. Why was it only entered once?▾
How do I switch Momentum Lab from Paper to Live?▾
What does STOP MOMENTUM TRADING do?▾
Which market data do I need for premarket trading?▾
What is the Market Cap Safety Filter, and why was a stock “Skipped — Below minimum market cap”?▾
Why did my Momentum Lab statistics start over after I changed a setting?▾
Connecting exchanges & brokers
Crypto venues and traditional brokers.
Which exchanges and brokers are supported?▾
Are my API keys safe? Can PatternX withdraw my funds?▾
My connection tests OK but the balance shows 0 or is wrong.▾
Connection keeps dropping to “disconnected”.▾
Interactive Brokers & traditional markets
The broker-specific details that trip people up.
I connected an IBKR PAPER account. Which mode do I use to trade it?▾
The IBKR test trade fails or the scanner finds nothing.▾
Do stock/forex trades run 24/7 like crypto?▾
Why do stocks use different TP/SL than my crypto settings?▾
The scanner & signals
Why signals do (and don’t) appear.
The scanner is on but I have no signals. Is it broken?▾
A signal was rejected — why, if I didn’t reject it?▾
What’s the difference between a signal’s confidence and the PatternX Score?▾
Can I see the pattern drawn on the chart?▾
Paper, live & execution
How trades actually get placed.
What’s the difference between Paper and Live mode?▾
What’s Manual vs Auto trading mode?▾
I set a 5% stop but lost much more — what happened?▾
My dashboard PnL doesn’t exactly match the exchange.▾
Risk controls & the circuit breaker
The safety limits and how to manage them.
How is my position size decided?▾
Trading paused with “daily loss limit reached”. How do I continue?▾
What do cooldown and the per-symbol bench do?▾
Backtesting & the Optimization Lab
Testing strategies on history.
How does backtesting work?▾
What does the Optimization Lab do, and why isn’t the top row just the highest return?▾
Can I backtest stocks/forex?▾
Plans & billing
Subscriptions, trials and payments.
What do the plans include and what does a trial give me?▾
How do I pay, upgrade, downgrade or cancel?▾
A payment didn’t credit my account.▾
Troubleshooting & account
When something looks wrong.
The site feels laggy or a page won’t load.▾
“The scanner engine isn’t reporting in.” What does that mean?▾
I’m not getting notifications / emails.▾
How do I reset my password or enable 2FA?▾
How do I delete my account or data?▾
Security & privacy
How we protect you.
What can PatternX access with my keys?▾
Is my data isolated from other users?▾
Still stuck?
We read every message. Email us or start a chat from the dashboard — replies land in your notifications and support chat.