Terms of Service

PatternX ("the Service") is a software platform that scans markets, detects chart patterns algorithmically, runs backtests and optimisations, and — where you explicitly configure it — transmits orders to third-party venues using API credentials you supply. Depending on the venue you connect, those markets may include cryptocurrency spot and perpetual futures, equities and ETFs, exchange-traded and OTC foreign exchange, indices and contracts for difference.

The Service holds no client money or assets, has no withdrawal rights over your accounts, and never acts as your counterparty. Every trade is between you and the venue you connected.

You must be at least 18 years old and legally capable of entering into this contract. You must not be resident in, or acting on behalf of anyone in, a territory subject to comprehensive EU or US sanctions, and you must not appear on any applicable sanctions list. You confirm this when you register, and it must remain true for as long as you hold an account.

You are solely responsible for:

• the API keys you connect, and restricting their permissions — withdrawal permission must never be enabled;
• the risk settings, trading modes and automation you turn on, and reviewing them as markets change;
• confirming that trading the instruments you select is lawful for you, and that your venue lawfully accepts residents of your country;
• your own tax reporting; and
• all resulting profits and losses.

You must comply with the laws of your jurisdiction and the terms of every venue you connect. You must not use the Service to manipulate a market, to trade on inside information, to evade sanctions, or in breach of a venue's own rules on automated access.

Signals, scores, statistics, backtests, optimisations and AI-generated analysis are informational software outputs, not investment advice, personal recommendations, solicitations or offers. Nothing is tailored to your circumstances and no suitability assessment is performed. Past performance — live, simulated or backtested — never guarantees future results.

When you enable automated trading, the Service acts on your configured settings without asking again. It places a resting stop order at the venue wherever the venue supports one, and will flatten or refuse a position it cannot protect. Even so, stops are not guarantees: gaps, halts, thin liquidity, venue outages, rejected orders and connectivity loss can all mean an exit at a materially worse price, or no exit at all.

We do not warrant that orders will be transmitted, accepted, filled or cancelled at any particular time or price. Where a venue is unreachable the Service will tell you, but it cannot trade on your behalf while the venue refuses it.

Paid plans are billed monthly or yearly, by card through Stripe or in cryptocurrency through NOWPayments. How a plan renews depends on how you pay:

• Card. A card subscription renews automatically at the end of each billing period, and your card is charged for the next period, until you cancel. You can cancel at any time in Billing → Manage subscription; the cancellation takes effect at the end of the period already paid for, and you keep the plan until then. Switching plans there takes effect immediately: the difference for the rest of the current period is charged straight away, or credited against later invoices if you move to a cheaper plan. If a renewal payment fails, paid features pause until the payment succeeds.
• Cryptocurrency. A crypto payment buys one period. It activates once the payment confirms and does not renew automatically; you renew by paying again.
• 7-day Elite pass. A one-time payment, by card or crypto, that does not renew.

EU and UK consumers — 14-day right of withdrawal. Under the Consumer Rights Directive (2011/83/EU) you may normally withdraw from a distance contract within 14 days without giving a reason. For digital content and services supplied immediately, that right is lost only if you expressly requested immediate performance and acknowledged the loss. We ask for exactly that acknowledgement at checkout. If you did not give it, or if the plan has not yet been made available to you, write to support@patternx.io within 14 days and we will refund you by the original payment method — to your card, or in the cryptocurrency paid at the amount received — within 14 days of being told.

Outside that right, completed payments are non-refundable except where law requires otherwise. Because crypto prices move, a crypto refund returns the amount we received, not its value at a later date. If we materially reduce what a paid plan does, or add a sub-processor you reasonably object to, you may cancel and receive a pro-rata refund of the unused period.

The Service depends on third-party exchanges, brokers, market-data feeds, payment and hosting providers that PatternX does not control. It is provided "as is", with no warranty of uptime, accuracy, or uninterrupted operation, to the maximum extent the law allows.

To the maximum extent permitted by law, our aggregate liability is limited to the subscription fees you paid in the twelve months preceding a claim, and we are not liable for trading losses, lost profits, or the acts, insolvency or security failures of a venue you connected.

Nothing in these terms limits liability that cannot lawfully be limited: death or personal injury caused by negligence, fraud or fraudulent misrepresentation, gross negligence or wilful misconduct, or — for consumers — any right under the mandatory consumer-protection law of your country of residence.

Exchange and broker credentials are encrypted with AES-256-GCM before storage and are never displayed again after saving. Passwords are hashed. Security-relevant actions are logged. We do not sell personal data and we run no third-party advertising or analytics trackers.

What we collect, why, on what legal basis and for how long is set out in the Privacy Policy. You can export everything we hold about you, and delete your account and data, yourself from Settings → Privacy & your data — no request, no waiting period.

The Service, its interface, pattern-detection logic and documentation remain ours. You get a personal, non-exclusive, non-transferable licence to use it while your account is in good standing. You may not resell access, scrape the Service, redistribute its signals commercially, or reverse-engineer it except where that right cannot lawfully be excluded. Your own data, strategies and settings remain yours.

You may delete your account at any time from Settings, which erases your data as described in the Privacy Policy. We may suspend or terminate accounts that breach these terms, abuse the Service, circumvent plan limits, or create risk for other users or the platform. Where we terminate without cause we refund the unused portion of a paid period.

We may change these terms. Material changes are published here with a new version number and notified by email at least 14 days before they take effect, so you can cancel first if you disagree. The current version is 2026-10-05. Continuing to use the Service after the effective date accepts the new version.

These terms are governed by the law of the operator’s place of establishment, as published on the Imprint page. If you are a consumer, this choice never deprives you of the protection of the mandatory rules of your own country of residence, and you may bring proceedings in the courts there.

Complaints go to support@patternx.io; we acknowledge within five business days and give a reasoned reply within 30 days. Routes to alternative dispute resolution are set out on the Imprint page.